We strive to develop products that are unmatched in quality and design. Our cups, motors, bases and lids are warranted for one full year from the date of purchase (accessories are not under warranty). Warranty is void if product is physically damaged.
Who is Protected by this Warranty
Warranty protects the original owner and all subsequent owners provided that the product was purchased from an authorized dealer. A copy of the original detailed bill of sale must be presented whenever warranty service is required.
What is Covered by this Warranty
Except as specified below, the warranty covers all defects in materials and workmanship. The following are not covered:
- Damage caused by accident, misuse, abuse, product modification or neglect
- Damage occurring during shipment
- Damage from failure to follow instructions contained in the manual
- Damage resulting from the performance of repairs by someone not authorized by Drink E-Z
- Damage caused by installation of parts that do not conform to Drink E-Z specifications
- Units used for other than home and office use
- Units not used for their intended purpose
- Any claims based on misrepresentations by the seller
- Products sold on an “as-is” or final sale basis
Drink E-Z’s liability is limited to the repair or replacement at our option of any defective product and shall not include incidental or consequential damages. Drink E-Z reserves the right to replace a discontinued model with a comparable model. Any replacement units or parts may be new or rebuilt.
Making a Claim
We would be more than happy to repair or replace your item if it falls under our warranty program. If you are unable to return your product to the dealer that you purchased it from, contact us and we will respond to your inquiry within three business days. If we do not have the exact item in our inventory, we reserve the right to replace it with a comparable product. Return shipping charges are not covered by Drink E-Z.
Please include pictures if applicable and send us information with as much detail as possible.
For questions regarding the Drink E-Z warranty, please contact:
Phone: 1-844-DRINKEZ (1-844-374-6539)