FAQ

Q. What is a double walled cup?

A. A double walled cup helps retain the beverage temperature inside while keep things on the outside free from sweating and condensation. This is achieved by a construction that contains both an inner and outer wall.

Q. What are Drink E-Z cups made out of?

A. Metallo Series' inner wall is made of #304 stainless steel, the outer wall is made of #201 stainless steel, food grade ABS plastics and a medical grade pump.

Q. What is the warranty for Drink E-Z Products?

A. Please visit our warranty page here.

Q. What is your return policy?

A. Our customers love our products and recommend them to their friends. However, in the case that you wish to return the product for a credit or refund, you have 30 days from the date of purchase to do so, as long as the product is not physically damaged.

Q. How do I wash the Drink E-Z cup?

A. All of the components of the cup are dishwasher safe, except for the base. We recommend you fill a bowl, or your sink, with hot soapy water so you can submerse the base and cycle the pump for 20 to 30 seconds. As for the straw, we have included a straw cleaning brush to ensure the best sanitation process possible.

Q. Are batteries included?

A. Absolutely! We want to make your life easier, not harder.

Q. How long will the batteries last in the cup before they have to be replaced?

Our energy efficient medical grade pumps have a low voltage power draw, which allows the cup to be used for extended periods of time before you have to replace the batteries. For frequent usage (daily), the batteries should last approximately two to three months. For occasional usage, the batteries should last approximately three to five months.

Q. What kinds of liquids can I use in my Drink E-Z cup?

A. We have tested viscosities from water to meal replacement supplements, all have been very successful.  We have implemented a three speed control switch that will adjust the flow rate to whatever you are most comfortable with, depending on the liquid in the cup.